Shipping policy
Shipping & Delivery Policy
The Newport Curiosity Shop
Thank you for shopping with The Newport Curiosity Shop. We offer a mixture of products dispatched directly from our Newport shop and selected Online Exclusive products dispatched directly from our trusted suppliers.
Please read the information below before placing your order.
UK Delivery
We currently offer delivery throughout the UK.
Delivery charges are calculated and displayed at checkout before payment is made.
Estimated delivery times shown on our website are provided as a guide. While we and our delivery partners aim to get your order to you as quickly as possible, delays can occasionally occur due to couriers, busy periods, bank holidays or circumstances outside our reasonable control.
Products Dispatched From Our Newport Shop
Products held by The Newport Curiosity Shop are packed and dispatched directly by us.
Once your order has been dispatched, you may receive tracking or delivery information where this is available for the service used.
Online Exclusives — Supplier Direct Delivery
Products marked as Online Exclusive are not held at our Newport shop.
These products are dispatched directly to you by one of our trusted suppliers on our behalf.
Because these products are dispatched directly from a supplier:
- Online Exclusive products are delivery only and cannot be collected from our Newport shop.
- Delivery times may differ from products dispatched directly by us.
- Tracking information and the courier used may vary.
- Supplier-dispatched products may arrive in packaging or with delivery information from the supplier fulfilling the order.
Your purchase is still made with The Newport Curiosity Shop. If you have any problems with your order, please contact us rather than the supplier and we will assist you.
Orders Containing Different Products
If your order contains both products held by us and Online Exclusive products, your order may be sent in more than one parcel.
These parcels may arrive on different days and may be delivered by different couriers.
You will not be charged additional postage after placing your order simply because we need to send your order in separate parcels.
In-Store Collection
In-store collection may be available for products that we hold ourselves.
Online Exclusive / supplier-direct products are not eligible for in-store collection.
Where an order contains both collection-eligible products and Online Exclusive products, the Online Exclusive products must still be delivered.
Please check the delivery options shown at checkout.
Dispatch & Delivery Times
We aim to dispatch products held by us as quickly as possible.
Online Exclusive products are processed and dispatched by our suppliers, so processing and delivery times can vary between products.
Any estimated delivery timeframe displayed on a product page or at checkout is an estimate unless expressly stated otherwise.
If there is a significant delay with your order, please contact us and we will investigate it for you.
Out-of-Stock Supplier Products
We make every effort to keep availability accurate. However, stock levels for Online Exclusive products are provided by our suppliers and can occasionally change before our website updates.
If an Online Exclusive product becomes unavailable after you place your order, we will contact you as soon as reasonably possible.
Where we are unable to supply the product, you will be offered a refund for the unavailable item.
Incorrect Delivery Address
Please check your delivery address carefully before completing your order.
If you notice an error, contact us as soon as possible. We will try to amend the address where possible, but once an order has entered the dispatch process we cannot guarantee that changes can be made.
Additional delivery costs may apply where an order has to be resent because an incorrect or incomplete address was supplied by the customer, where permitted by law.
Missed Deliveries & Returned Parcels
Customers are responsible for following any instructions provided by the courier regarding missed deliveries, redelivery or collection from a local depot or collection point.
If a parcel is returned to us or our supplier following unsuccessful delivery attempts, please contact us so we can advise you of the available options.
Any additional redelivery charge will be explained before a further payment is requested and will only be applied where permitted by law.
Lost or Missing Parcels
If your order has not arrived within the expected timeframe, please contact us.
We will investigate the delivery with the relevant courier or supplier.
Please do not contact our supplier directly regarding an Online Exclusive order — The Newport Curiosity Shop remains your point of contact for your purchase.
Damaged, Faulty or Incorrect Items
Please contact us as soon as possible if your order arrives damaged, faulty, incomplete or you receive the wrong product.
Where possible, please provide your order number and photographs of the product and packaging. This helps us investigate and resolve the issue quickly.
Nothing in this policy affects your statutory rights under UK consumer law.
Cancellations & Returns
Your rights to cancel or return an online purchase are set out in our Refund & Returns Policy.
For most goods purchased online, consumers have a legal right to cancel within the applicable cancellation period, subject to certain exceptions.
Please contact The Newport Curiosity Shop before returning a supplier-dispatched Online Exclusive product, as the appropriate return address may be different from our Newport shop.
Do not return an Online Exclusive product directly to the supplier unless we have provided you with return instructions.
Delivery Delays
We will always make reasonable efforts to resolve delivery problems.
Where applicable, your statutory rights regarding late or failed delivery remain unaffected by this policy.
Contact Us
If you have any questions about delivery, tracking, a missing parcel or an Online Exclusive order, please contact The Newport Curiosity Shop through the contact details provided on our website.
The Newport Curiosity Shop
64 George Street
Newport, Wales
This Shipping & Delivery Policy does not affect your statutory rights.